Privacy Policy

Purpose

At iSPOT, your privacy is our priority. We are committed to protecting the personal information of all users who access our services, whether through our public hotspot network or commercial internet solutions for offices.

We may collect the following information when you use our services:

  • Personal details: such as your name, email, or phone number (when registering or purchasing plans)

  • Device data: including MAC address, IP address, device type

  • Usage logs: websites visited (for legal compliance), session time, data usage

  • Payment details: limited to transaction reference and confirmation.

We use your data to:

  • Provide you with reliable internet access

  • Authenticate and manage user access to our hotspot and office internet services

  • Monitor usage patterns to ensure fair and legal use

  • Improve service performance and customer support

  • Comply with legal obligations (e.g., KICA, data retention regulations)

We use secure systems and encrypted protocols to safeguard your data. Access to user information is strictly limited to authorized personnel and handled with the highest level of confidentiality.

We do not sell or trade your personal information. We may only share data:

  • When required by law or court order

  • With trusted third-party service providers (e.g., payment gateways) under confidentiality agreements

Our platform may use cookies or similar technologies to enhance user experience, monitor connectivity, and manage session authentication. You may disable cookies in your browser, but this could affect service performance.

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this policy or your data, reach out to us:

📞 WhatsApp: 0786 88 58 31
📧 Email: support@ispot.co.ke