Frequently Asked Questions (FAQs) – iSPOT
1. What is iSPOT?
iSPOT is a Nairobi-based internet service provider offering hotspot internet for public access and commercial internet solutions for offices. We specialize in fast, affordable, and reliable connectivity.
2. Where are your services available?
We currently serve Nairobi CBD and surrounding areas. Our network is expanding, so stay tuned for more coverage!
3. How do I buy a hotspot internet plan?
Simply connect to the iSPOT WiFi network, and a plans page will automatically open. Choose your preferred package and pay using mobile money.
4. What happens if my payment fails?
If your transaction fails, kindly reach out to us directly on WhatsApp and we’ll assist you immediately. Your experience matters to us.
5. Do you offer office internet installations?
Yes! We provide dedicated internet connections for offices, complete with installation, maintenance, and support.
6. How fast is your internet?
Our speeds are optimized for both personal and business use — including HD streaming, video calls, file downloads, and online work.
7. Is iSPOT internet secure?
Absolutely. We use secure login systems, data encryption, and network monitoring to protect your connection and privacy.
8. Can I share my hotspot plan with others?
Our hotspot plans are designed for individual use. For shared or multi-user access, we recommend our office packages.
9. How can I book installation for office internet?
Visit our Booking Installation page and fill out the booking form, or contact us directly on WhatsApp. We’ll guide you through the setup.
10. How can I contact iSPOT?
You can reach us via:
- WhatsApp (preferred)
- Call (0786 885 831)
- Or use the contact form on our website